Warranty - Gevorest
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Warranty

WARRANTY COVERAGE

 

TERMS & CONDITIONS

 

THE WARRANTY IS VALID FOR:

MATTRESSES

 

Any manufacturing problem or defective material or obvious permanent downward of the mattress’s surface beyond 2 cm.

 

Mattress bases & headboards

 

For mattresses bases and headboards, the warranty is valid for any construction problem or defective material.

The headboards’ warranty is only valid when the installation has been performed exclusively on a Gevorest basis.

 

The warranty covers:

 

  1. Product repair: In case of repair, the company reserves the right to use the nearest materials, fabrics or models and does not guarantee that the new product will exactly reflect the previous one. In exceptional cases and only under the absolute discretion of the company, the change of the product may be decided.
  2. Transportation to and from the customer’s home, provided that a problem with the product covered by the warranty is observed. Any transfer of personal items of the client within in the house is not covered.

 

 

WARRANTY PERIOD OF GEVOREST MATTRESSES, MATTRESS BASES, HEADBOARDS AND PILLOW TOPS

 

The Gevorest warranty is valid from the original purchase date of the product (as indicated on the commercial invoice) until the date of maturity (see tables below). In case of product repair, the initial warranty period is not extended and the initial purchase date remains valid.

 

GEVOREST MATTRESS WARRANTY

Mattress model Collection Complete Mattress* Warranty
Tiny

Teddy

Petit

Bumble Bee

 Baby 2 Years
Enjoy Kids 3 Years
Moment Wizard Kids 4 Years
Trend Mood Motion Anesis 3 Years
Chic

Elegance

Instyle

Genteel

 Relax 5 Years
Pearl

Gold

Platinum

Emerald

 Ypnos 6 Years
19ζ7 Sleep System 8 Years

* The warranty period of the fabric of the mattresses is valid for 1 year (see instructions for care and proper use here).

 

GEVOREST MATTRESS BASE WARRANTY

Collection Base warranty* (frame)
Anesis 3 Years
Specialty 3 Years
Relax 5 Years
Ypnos 6 Years

* For the mechanisms of the specialised bases the warranty is valid for 2 years.

* The warranty period of the base fabrics is valid for 1 year (see instructions for care and proper use here).

 

 

GEVOREST HEADBOARD WARRANTY

Collection Headboard warranty* (frame and filling material)
Anesis 3 Years
Relax 5 Years
Ypnos 6 Years

* The warranty period of the capital fabrics is valid for 1 year (see instructions for care and proper use here).

 

 

GEVOREST PILLOW TOP WARRANTY

All pillow tops have a 2 year warranty.

 

 

WARRANTY NON-COVERAGE

The warranty is not applicable in the following cases:

  1. If the product has not been purchased by a Gevorest Sleep Center or by an authorised reseller.
  2. If the problem is due to non-compliance with the care and proper use instructions as stated here or the product has been damaged by hits, scratches, improper storage, or other accidents.
  3. If the product is not used for residential purpose. Products used in hotels, hostels, or other professional accommodation are not covered by the warranty.
  4. If the product is transported outside Cyprus
  5. If, when not lying down, there is a noticeable permanent downward of the mattress surface up to 2 cm, especially at the pressure points (back, hips, shoulders). This is completely normal.
  6. If there is a natural deterioration of the fabrics or permanent damage to the fabric due to the use of inappropriate cleaning products or exposure of the products to the sun.
  7. If any liquid penetration, a form of moisture, dirt, mould or stain is detected on the products’

 

Also:

 

  1. If the customer wishes to change the mattress firmness or quality, such change is not covered by the warranty. The Gevorest Sleep Centers always diagnose and thoroughly test mattresses and pillows to avoid wrong choices.
  2. A small deviation of ±1cm on the size of the mattresses is within the allowable limit and is not a construction error. In case of any change or repair of the dimensions other than the small deviation ± 1cm being requested, the cost will be borne by the customer. For the correct measurement of the mattress, see useful information 1 here
  3. Your mattress should always be supported by a single flat surface. Any unsuitable surface (mattress base) may cause damage or alteration of the comfort and support of the mattress (see useful information 4 here). Also, it is not recommended to place the mattress on the ground or on a built-base due to the risk of mould growth inside the mattress. For this reason, we recommended to always use the mattress bases of Gevorest.
  4. The feeling of heat is subjective and is not associated with a mattress-related problem.
  5. For products sold as store samples, the warranty is valid only for construction problems and lasts 2 years.
  6. The natural deterioration of the firmness and the feeling of the mattress over time is normal. The comfort materials begin to lose a percentage of their original properties from the first day of use. The body must not compromise with reduced comfort and support, therefore a mattress change is recommended every 8-10 years.
  7. The warranty is not valid after removal of the label. The product cannot be identified without the label.In all the above cases where the product is not covered by the warranty, the cost of repairing the product as well as the transportation fees to and from the place where the product is located is borne by the customer.